Customer Relationship Management managing is a strategy for company’s interactions with clients and sales prospects.  The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service.

We provide PHP/MySQL based Free Open Source Customer Relationship Management software for organizations to automate their Sales and Support Functions.

CRM provides a complete set of CRM capabilities, such as

• Sales force automation
• Customer support & service
• Marketing automation
• Inventory management
• Activity management
• Security management
• Manage Contact

Sales Force Automation  is an important CRM function that streamlines and enhances the operations of your sales team. It includes the key activities needed by your sales team including Lead Management, Opportunity Management and Contact Management, Sales Pipeline Management, Sales Forecasting, Sales Analytics, and others.

Lead Management

Sales leads are a vital resource for sales and CRM offers sales teams a full range of lead management functions.

• Manage leads end-to-end (from creating leads to converting them into opportunities)
• Import leads from external sources, such as trade shows, seminars, direct mail, and other types of campaigns.
• Qualify leads to next stage based on information captured in lead details
• Convert leads into sales opportunities and contacts.
• Create fully customizable lead reports
• Export leads to spreadsheet software for further analysis

Contact Management

• Track all contacts and related opportunities, cases, activities, and other details from a common repository
• Create the hierarchy of contacts within a company to have a better coordination while dealing with customers
• Export contacts to spreadsheet software for further analysis.

Reports & Dashboards

• Pre-built reports for sales force automation
• Sales pipeline analysis by stage
• Monthly Sales pipeline analysis
• Sales opportunities by lead source
• Drill-down the dashboards by time and opportunity stage